Our Service Guarantee
At Luxe we don’t just talk about delivering great service, we underwrite the quality of our service with a Service Guarantee!
The Luxe Property Management Guarantee:
We Guarantee your property will be listed within 24 hrs on all available media as soon as a “Notice to Vacate” has been received from an existing tenant, or when your property is entrusted to us to find a suitable tenant.
We Guarantee a signboard will be erected at your property, if authorised.
We Guarantee we will access our existing prospective tenant database and arrange inspections by tenants who are looking to rent within your property’s location and price range.
We Guarantee regular contact will be made with you throughout the pre-lease period to provide an activity update including comments received by prospective tenants about your property and our recommendations.
We Guarantee we will present to you all applications obtained from prospective tenants.
We Guarantee we will conduct thorough checks on tenants applying for your property as permitted by law, to ensure that to the best of our knowledge the information given to us is accurate and that the tenant will fulfil all obligations as per the Tenancy Agreement.
We Guarantee prompt action in accordance with the Residential Tenancies and Rooming Accommodation Act will be carried out.
We Guarantee we will conduct a thorough visual inspection of your property every 16 weeks, and provide you with a comprehensive report following each inspection.
We Guarantee we will attend to all maintenance repairs as quickly as reported and as per the Management Agreement. We will advise or suggest any ongoing maintenance requirements which will keep your property in top condition that will assist it to retain its optimum market value.
Fiduciary Responsibility Guarantee:
We Guarantee we will carry out daily rent arrears checks and immediately follow up on any outstanding monies owing.
We Guarantee prompt payment of rental monies to you.
For more information on our Service Guarantee, click here to contact us now.