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Tenants Frequently Asked Questions

Tenants Guide To Renting

Renting a property can be a wonderful experience and here at Luxe we appreciate the convienince that renting offers our renters. Here are some Frequently Asked Questions that you should know in advance so there are no complications during your tenancy with us.

How Do I Find A Rental Property?

Before you search for a property think about the location, does it have access to schools, shops and entertainment facilities, close to a beach perhaps? Think about the suburb, neighborhood is it your desired location? Is it convenient to get to work? Do you need access to public transport? What sort of recreation facilities are around the area? At Luxe Property Management we have already done most of the work for you because that’s also what we look for in the properties we manage. Great locations, convenient to most things and above all a home for you to enjoy.

To make it easy for you just go to ‘Find a Property‘ and enter your preferences for rent price, suburb, number of bedrooms, number of bathrooms and number of car parks. When you find one or more properties that suit, send us an email or call us to arrange an inspection.

Great We Found A Rental Property What Next?

Submitting your application

After finding a property that meets all your needs all prospective tenants are required to fill out an application, which can then be printed and submitted to our office via email, post or in person.

So What Do We Need For Our Application?

Great question and here is the list that you will need to supply with your application;

  1. Photo Identification
  2. Additional Identification Documents. Luxe Property Management needs to know who you are so you will need to provide standard 100 point proof of identification documents. These documents include the following:
  • 70 Points – Passport
  • 70 Points – Birth Certificate
  • 40 Points – Driver’s License/Proof of Age Card/Other Government issued Photo ID
  • 25 Points – Motor Vehicle Registration Papers
  • 25 Points – Two recent Pay Advices (mandatory)
  • 25 Points – Copy of utility account (electricity/gas/phone) in your name
  • 25 Points – Two rent receipts/tenant ledger from current rental
  • 25 Points – Rates Notice
  • 25 Points – Bank Statement.

We’ve Handed In Our Tenancy Application How Long Will It Take To Process?

The Staff at Luxe Property Management can generally process your application within 48 hours and notify you if you have been successful or not. This process includes contacting your referees, so to expedite the process please make sure that any contact details you provide are the best for that person. We will also:

Check your identification to ensure that all details are correct

Undertake a basic affordability test to make sure that the rent is within your means

Contact your employer to ensure your employment and income details are current and correct

Check against a national tenancy database for any past discrepancies in rental payments or prior property damage

Forward any approved applications to the property owner for a final decision on which application to progress.

Great We Have Been Approved What Now?

Excellent once your application has been successful, you need to come to our office to finalise the paperwork and arrange the collection of keys, also at that time we will require payment of the Bond and forward Rent. Please allow upto 45 minutes for this meeting as we will be explaining all the tenancy details.

Accepting And Signing Of A Lease

Once your application is successful, we will ring to arrange a time for you to sign the lease, pay two weeks rent in advance and pay the agreed bond amount (the equivalent of four weeks rent in most cases).

How Much Is The Rental Bond?

Tenants are required by law to pay a sum of money to pay to cover any unforeseen issues such as unpaid rent, damage to the property and cleaning should the property be left in an unsatisfactory condition.

A Rental Bond is typically the equivalent of four (4) weeks rent however this can vary in certain circumstances. When paying your bond, you must have the correct amount in the form of a separate money order or bank cheque.

After you move into the rental property, the Residential Tenancies Authority (RTA) will mail a bond receipt to the address given on the bond lodgement form. This money is held by the RTA during your tenancy and either released or reallocated when you leave.

If you and the agent agree that the bond is to be refunded, you will together submit a bond refund request form to the RTA. You will then be refunded the agreed amount as directed by the form and this should be around 14 days. If you and the agent disagree on the return of the bond, you may file a dispute to the RTA within 14 days of the initial claim. If the claim by the property owner is more than the bond paid, you may be ordered to pay the extra amount.

Remember to Change Your Address Details!

Remember you may also need to change your Address on things like, utility connections (Water and Electricity) and we also recommend advising the post office of your forwarding address for mail.

Also make sure to update your address where ever necessary and also please advise us of your new home phone number and PO Box if applicable.

What About The Phone, Internet, Gas, Water And Electricity?

It is your responsibility to ensure electricity, gas, phone/ internet have been connected into your name. Landlords are allowed to pass on the full water consumption costs to tenants provided all the minimum criteria have been met.

Tenants also have a responsibility for cleaning, testing and replacing batteries for fire alarms as well as replacement of light globes during a tenancy.

For more information, visit the RTA website at www.rta.qld.gov.au or contact the RTA on 1300 366 311.

What Do I Do With The Property Condition Report?

You must return your signed or amended copy of your property condition report to us within three days of the tenancy start date. If you don’t do this, the original inspection report will be used for the end-of-tenancy comparison, whether you agree to the original report or not.

Do We Need Contents Insurance?

If your household contents are damaged or destroyed by circumstances affecting the owner’s property (ie. fire, storm damage, power outages), then your goods and possessions are not insured by the owner. You need to insure all your possessions adequately, neither Luxe Property Management Services or the property owner is liable for damaged or destroyed tenant possessions